SERVPRO of Carrollton
Most emergency calls bring praise: crews arrive fast, explain the work, and finish water or fire damage in days. Johnny emerges as a coordinator who listens and corrects mistakes when flagged. But large projects stall badly. One customer waited three weeks for bathroom demolition to lead anywhere; another lacks a kitchen for months with no timeline. Communication between the office and field teams breaks down repeatedly, forcing homeowners to re-explain their needs to each new worker. One roof repair leaked again when rain came. The tension is stark: acute crises get handled well; extended reconstruction gets bungled. Insurance claims processing feels like a bottleneck. A customer with an active Travelers claim waited weeks for team reassignment, then months more without progress, while being asked to pay the full $12,000 despite incomplete work and missing bathroom fixtures. Another reviewer switched to their own contractor after losing faith in project management.
