Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-26.
Most emergency calls bring praise: crews arrive fast, explain the work, and finish water or fire damage in days. Johnny emerges as a coordinator who listens and corrects mistakes when flagged. But large projects stall badly. One customer waited three weeks for bathroom demolition to lead anywhere; another lacks a kitchen for months with no timeline. Communication between the office and field teams breaks down repeatedly, forcing homeowners to re-explain their needs to each new worker. One roof repair leaked again when rain came. The tension is stark: acute crises get handled well; extended reconstruction gets bungled.
Insurance claims processing feels like a bottleneck. A customer with an active Travelers claim waited weeks for team reassignment, then months more without progress, while being asked to pay the full $12,000 despite incomplete work and missing bathroom fixtures. Another reviewer switched to their own contractor after losing faith in project management.
Most reviewers encountered fast, communicative crews and named technicians like Dakota and Owen who made complex claims feel manageable. However, significant delays, unfinished repairs, and poor workmanship marred several multi-month projects. A few customers reported damaged belongings, missing items, and staff who grew evasive when problems surfaced.
All 60 reviews are five-star. Customers consistently praise the team for honest advice (often steering them away from costly full replacements when repairs sufficed), rapid response to calls, and completing jobs within hours or a single day. Staff members Brad, Seth, Auri, and Ari are named repeatedly for professionalism and clear communication.
Terry and his crew handle roof inspections, replacements, and repairs with a focus on honesty and customer education. Reviews consistently praise their integrity, fair pricing, and knowledge of roofing systems, noting timely arrivals, clean job sites, and genuine care for solving problems rather than inflating bills. Staff members Terry and Kurt earn repeated mention for professionalism and reliability. Work spans residential and commercial projects, gutter services, and storm damage claims. Customers credit the team with saving money on repairs, managing details carefully, and building long-term trust in an industry known for aggressive sales tactics.
Last updated 2026-09-15