All 60 reviews are five-star. Customers consistently praise the team for honest advice (often steering them away from costly full replacements when repairs sufficed), rapid response to calls, and completing jobs within hours or a single day. Staff members Brad, Seth, Auri, and Ari are named repeatedly for professionalism and clear communication.
Based on limited recent reviews, so treat this as low-confidence.
All four reviews praise speed and fair pricing. A roof replacement took less than a day start to finish, with materials arriving the morning work began and cleanup completed by 5 PM the same day.
Most customers encounter a well-organized team that arrives quickly, communicates with insurers, and completes work on schedule. Technicians like Dakota, Jared, Steven, and Johnny are named repeatedly for professionalism and going beyond the scope of the job. One significant complaint involved a multi-step restoration project where packed items were returned damaged, dishes were not cleaned as promised, and claimed items went missing. This appears isolated against 320 reviews, but highlights risk in complex multi-phase restoration work.
Water damage and fire restoration drive most experiences here, with swift arrival and team professionalism consistently praised. Johnny and Jonathan Smith stand out as coordinators who track progress closely and take personal ownership of problem-solving. One reviewer reported a roof leak returned after repair, and another noted that explaining the situation repeatedly to different contractors created friction. Overall, the office has proven willing to revisit incomplete work when flagged. The business's roofing service sits within a larger water and disaster remediation practice. Most positive reviews center on water extraction, drying, and restoration timelines rather than roof work specifically. Their handling of complications, especially through named coordinators, shapes how customers view the outcome despite initial setbacks.
Last updated 2026-08-26