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SERVPRO of Lee County

Updated 2026-09-15 · 43,723 reviewed · 998 listed · Scored from 114 Google reviews · How we rank ›

4.8(114) 83 composite score See reviews on Google ✓ Google-verified
Residential RoofingInspections & Insurance
SERVPRO of Lee County
Location
Smiths Station
Services
Residential Roofing, Inspections & Insurance
Reviews
114
Best for
homeowners facing urgent water or fire damage needing fast initial response and mitigation

Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-18.

What reviewers think

SERVPRO's water damage response team arrives promptly and walks homeowners through each step of their work with clear, respectful communication. Crews including Michael, James, Samantha, Eva, and others are consistently named for courtesy and professionalism, often completing jobs faster than promised.

Construction and follow-up services sometimes fall short: one extended project involved delays, crew inconsistencies, missed tasks, and stalled progress that left the customer frustrated after months of displacement. Most water mitigation work receives five-star ratings, though experienced customers note the real test comes after initial response.

Praised for
  • punctual and courteous staff
  • thorough explanations throughout process
  • professional workmanship and execution
  • responsive and communicative
  • staff names mentioned with praise
punctualresponsive-communicationskilled-workmanshipcleans-up-after-job
Best for: homeowners facing urgent water or fire damage needing fast initial response and mitigation

Strengths

  • rapid emergency response with on-time arrival
  • named technicians praised for professionalism
  • clear step-by-step explanations during work
  • minimizes unnecessary damage during repairs

Worth knowing

  • Technicians including Michael, James, Samantha, Eva, Dee, Butch named repeatedly for professionalism
  • Emergency response includes Saturday 2 AM callouts
  • Water mitigation completed ahead of schedule in several cases
  • One major project involved 5-month timeline with delays and construction quality issues
  • IICRC certification claimed
  • Operating since 1967 per their website

How it compares

  • Rated 4.8 against a 4.79 average across the 693 residential roofing businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 85
Review volume 89
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
107
4
0
3
0
2
0
1
7

Questions people ask

Do you respond to emergencies on weekends or after hours?
Yes. Crews have responded on Friday nights and worked into Saturday morning (2 AM) for water damage emergencies.
Will you explain the restoration process step by step?
Yes. Reviewers consistently note that technicians explain their work throughout the job and provide daily updates on progress and next steps.
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Last updated 2026-09-15