SERVPRO of Lee County
Most people praise the water damage and cleanup teams for arriving fast, explaining work clearly, and staying in touch throughout the job. Named crew members-Samantha, Lulu, James, Eva, and others-consistently earn specific compliments for professionalism and genuine care, especially during emergencies. Two significant issues emerge: a construction phase plagued by incomplete work, misalignment, and poor supervision, and one delay where a five-month project stalled after payment, raising hotel costs. Crews are generally efficient and polite, though weekend noise and occasional language gaps have frustrated some clients. The business excels at emergency water, fire, and restoration work, with owner Jim and team leader Lulu known for compassion and accountability. For construction follow-up or extended projects, communicate expectations clearly upfront and confirm supervisory oversight.
