How quickly does SERVPRO respond to an emergency?

Reviewers report calls answered the same day, with mitigation crews arriving the next day or within a couple of hours in urgent cases like active water damage or fire.

Do they work with my insurance company?

Yes. Staff coordinate directly with adjusters, document damage with photos and itemization for claims, and communicate with insurers throughout the project. Reviewers noted improved insurance settlements with SERVPRO's involvement.

Can SERVPRO do more than cleanup after a disaster?

Yes. Beyond mitigation, they handle full reconstruction including roof repair, demolition, kitchen cabinets, countertops, flooring, bathroom vanities, and ceiling repairs. Multi-month projects are managed with daily communication.

SERVPRO of Henry, Spalding, Butts and Clayton Counties

Updated 2026-09-15 · 43,723 reviewed · 998 listed · Scored from 615 Google reviews · How we rank ›

4.8(615) 90 composite score See reviews on Google ✓ Google-verified

Roof ReplacementCommercial RoofingRoof RepairResidential RoofingInspections & InsuranceMetal Roofing

SERVPRO of Henry, Spalding, Butts and Clayton Counties

Location: McDonough
Services: Roof Replacement, Commercial Roofing, Roof Repair
Reviews: 615
Best for: homeowners dealing with fire, water, or mold damage who need fast mitigation plus full reconstruction and insurance navigation.

Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-26.

What reviewers think

SERVPRO arrives within hours of a call and stays engaged through multi-month restoration jobs, handling everything from packing and demolition to cabinet replacement and coordination with insurers. Their crews are known by name-Chris, Eric, Taylor, Alicia, Nikki, and others-and reviewers consistently note genuine care alongside professional efficiency, especially when a family is dealing with fire, flood, or mold damage.

The business does much more than initial cleanup: customers praise full reconstruction including kitchen work, flooring, ceiling repairs, and soffit restoration. Staff communicate daily with homeowners and insurers, keep detailed photo records for claims, and adapt to schedules. Leadership like Chris and Von Jones handle complex multi-contractor projects personally, turning chaotic situations into managed recoveries.

Praised for

quick emergency response
compassionate staff
thorough damage mitigation and restoration
clear communication and insurance coordination
skilled technicians with specific expertise

responsive-communicationskilled-workmanshippunctualinsurance-claim-helpcleans-up-after-job

Best for: homeowners dealing with fire, water, or mold damage who need fast mitigation plus full reconstruction and insurance navigation.

Strengths

responds same day or next day to emergencies
handles full restoration, not just mitigation
coordinates with insurance companies and adjusters
named technicians known for professionalism and care

Worth knowing

Chris Jones leads reconstruction team with 25+ years experience; manages roof repair, demolition, soffit restoration, cabinet/countertop replacement, flooring, and bathroom work
Named staff praised across reviews include Eric, Taylor Sorenson, Von Jones, Alicia, Nikki, Heather, Emily, Nicole
Typical response: same-day contact or next-day crew arrival
Documentaton: itemizes and photographs discarded items for insurance submission
Multi-month projects managed with daily communication
IICRC Certified
Operating since 1967

How it compares

Rated 4.8 against a 4.77 average across the 919 roof replacement businesses listed here.
Has more Google reviews than 99% of the businesses in this directory.

How did this business earn its score?

How We Score

Star rating 86

Review volume 100

Review recency 100

Review sentiment 81

Profile completeness 100

Verification 30

Rating breakdown

583

Questions people ask

How quickly does SERVPRO respond to an emergency?: Reviewers report calls answered the same day, with mitigation crews arriving the next day or within a couple of hours in urgent cases like active water damage or fire.
Do they work with my insurance company?: Yes. Staff coordinate directly with adjusters, document damage with photos and itemization for claims, and communicate with insurers throughout the project. Reviewers noted improved insurance settlements with SERVPRO's involvement.
Can SERVPRO do more than cleanup after a disaster?: Yes. Beyond mitigation, they handle full reconstruction including roof repair, demolition, kitchen cabinets, countertops, flooring, bathroom vanities, and ceiling repairs. Multi-month projects are managed with daily communication.

Contact

Phone: +1678-954-3862
Website: https://www.servpro.com/locations/ga/servpro-of-henry-spalding-butts-and-clayton-counties?utm_medium=organic&utm_source=gbp
Address: 934 Dailey Mill Rd, McDonough, GA 30253
Open in Google Maps

Last verified 2026-09-15

Opening hours

Monday: 00:00-24:00
Tuesday: 00:00-24:00
Wednesday: 00:00-24:00
Thursday: 00:00-24:00
Friday: 00:00-24:00
Saturday: 00:00-24:00
Sunday: 00:00-24:00

As listed on Google.

From their website

Services listed

Water DamageFire DamageMold RemediationStorm/DisasterBiohazardRoofingConstructionGeneral Cleaning

Credentials claimed:IICRC Certified

Operating:since 1967

As published by the business on its own website; not independently verified.

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