How quickly can they respond to water damage?

Reviewers report same-day response; one customer notes DJ showed up immediately when called.

Do they follow up on ongoing damage cases?

Yes. Danny Paul checks on customers dealing with ongoing water damage and leaks every day.

What areas do they serve?

Their website lists Albany, Americus, Leesburg, Dawson, Pinehurst, Sylvester, Plains, and Unadilla, GA.

SERVPRO of Albany and Americus

Updated 2026-09-15 · 43,723 reviewed · 998 listed · Scored from 428 Google reviews · How we rank ›

4.9(428) 92 composite score See reviews on Google ✓ Google-verified

Roof RepairInspections & InsuranceCommercial RoofingGutter Installation & RepairRoof ReplacementResidential Roofing

Location: Albany
Services: Roof Repair, Inspections & Insurance, Commercial Roofing
Reviews: 428
Best for: Homeowners and businesses needing rapid response to water damage, fire, or storm damage.

Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-26.

What reviewers think

Michael Alexander and DJ stand out as the faces of consistently fast, attentive service across water damage, fire restoration, and cleaning work. Reviewers describe same-day response, detailed problem-solving in crawl spaces and attics, and crews that explain what they find before moving forward.

The business operates as a broader restoration firm handling everything from storm damage to odor removal. Repeat customers mention being served three or more times, with particular praise for Danny Paul's daily check-ins during ongoing water damage cases and the crew's ability to tackle carpet, HVAC, and specialty cleaning alongside structural repairs.

Praised for

skilled technicians named repeatedly
responsive and communicative
quick arrival and completion
thorough inspections and follow-up

punctualresponsive-communicationskilled-workmanshipcleans-up-after-job

Best for: Homeowners and businesses needing rapid response to water damage, fire, or storm damage.

Strengths

Named technicians with strong reputation (Michael Alexander, DJ, Danny Paul)
Same-day response and rapid job completion
Thorough inspections (attics, crawl spaces, under-house)
Daily follow-up during extended water damage work

Worth knowing

Michael Alexander repeatedly praised for thorough attic/under-house inspections and careful communication
DJ consistently mentioned for quick response and friendliness
Danny Paul noted for daily check-ins on ongoing water damage cases
Crew cleans up after themselves
Repeat customers served three or more times

How it compares

Rated 4.9 against a 4.79 average across the 811 roof repair businesses listed here.
Has more Google reviews than 97% of the businesses in this directory.

How did this business earn its score?

How We Score

Star rating 92

Review volume 100

Review recency 100

Review sentiment 80

Profile completeness 100

Verification 30

Rating breakdown

404

Questions people ask

How quickly can they respond to water damage?: Reviewers report same-day response; one customer notes DJ showed up immediately when called.
Do they follow up on ongoing damage cases?: Yes. Danny Paul checks on customers dealing with ongoing water damage and leaks every day.
What areas do they serve?: Their website lists Albany, Americus, Leesburg, Dawson, Pinehurst, Sylvester, Plains, and Unadilla, GA.

Contact

Phone: +1229-800-8231
Website: https://www.servpro.com/locations/ga/servpro-of-albany-and-americus?utm_medium=organic&utm_source=gbp
Address: 3359 Palmyra Rd, Albany, GA 31707
Open in Google Maps

Last verified 2026-09-15

Opening hours

Monday: 00:00-24:00
Tuesday: 00:00-24:00
Wednesday: 00:00-24:00
Thursday: 00:00-24:00
Friday: 00:00-24:00
Saturday: 00:00-24:00
Sunday: 00:00-24:00

As listed on Google.

From their website

Services listed

Water DamageFire DamageMold RemediationStorm/DisasterRoofingConstructionGeneral CleaningSpecialty Cleaning

Credentials claimed:IICRC Certified, Applied Structural Drying, Commercial Drying Specialist, Fire and Smoke Damage Restoration, Water Damage Restoration, WRT, ASD, FSRT

Operating:since 1969

As published by the business on its own website; not independently verified.

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