Charles' Roofing earned a perfect five-star rating from a customer who praised the thoroughness of the work and the effort Charles and his crew invested in getting the job done right.
Based on limited recent reviews, so treat this as low-confidence.
All 11 reviews are five-star. Customers consistently praise the team for handling insurance claims with tenacity and clear communication, especially after hurricane damage. The crew installs quickly, cleans thoroughly, and diagnostic work is accurate and effective.
One recent customer praises responsive staff and quick estimates; another from five years ago reports an estimator who refused attic inspection, demanded full-house plywood coverage for warranty, and said cleanup would be incomplete. Evidence is limited to two reviews with a wide gap in time and satisfaction.
Vertex Roofing has a mixed track record marked by significant gaps in execution. While some jobs finish on schedule and staff show up punctually, widespread complaints center on roofs leaking shortly after install, improper shingle placement and valley installation, and refusal to honor warranty claims or return calls for fixes.
Last updated 2026-08-26