All 11 reviews are five-star. Customers consistently praise the team for handling insurance claims with tenacity and clear communication, especially after hurricane damage. The crew installs quickly, cleans thoroughly, and diagnostic work is accurate and effective.
Charles' Roofing earned a perfect five-star rating from a customer who praised the thoroughness of the work and the effort Charles and his crew invested in getting the job done right.
Vertex Roofing has a mixed track record marked by significant gaps in execution. While some jobs finish on schedule and staff show up punctually, widespread complaints center on roofs leaking shortly after install, improper shingle placement and valley installation, and refusal to honor warranty claims or return calls for fixes.
Reviewers consistently report quick, professional service and skilled work. Staff handled insurance claims, finished jobs in one or two days, and cleaned up afterward. Named staff Jason and Dylan earned specific praise for responsiveness and attention.
Last updated 2026-08-26