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SERVPRO of Macon

Updated 2026-09-15 · 43,723 reviewed · 998 listed · Scored from 165 Google reviews · How we rank ›

4.8(165) 83 composite score See reviews on Google ✓ Google-verified
Roof RepairRoof ReplacementInspections & InsuranceResidential Roofing
SERVPRO of Macon
Location
Macon
Services
Roof Repair, Roof Replacement, Inspections & Insurance
Reviews
165
Best for
homeowners needing fast emergency water or storm damage response

Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-19.

What reviewers think

Staff like Brianna, Carey, and Shane deploy equipment quickly after water damage, floods, or leaks, answering calls same-day and explaining next steps clearly. The core mitigation work earns consistent praise for speed and professionalism. Friction occasionally arises when sub-contractors handling repairs leave work incomplete, with disagreements over insurance estimate fulfillment delaying resolution, though at least one customer reported the issue was eventually made right.

Praised for
  • fast response and emergency availability
  • knowledgeable and thorough technicians
  • professional communication and equipment deployment
  • named staff excellence (Brianna, Carey, Shane, Ryan, Adam, Cody, T.K.)
responsive-communicationpunctualskilled-workmanshipinsurance-claim-help
Best for: homeowners needing fast emergency water or storm damage response

Strengths

  • same-day or next-day emergency response
  • named lead technicians repeatedly praised
  • clear communication throughout mitigation process
  • experienced with insurance claim navigation

Worth knowing

  • Brianna and Carey named repeatedly as lead technicians
  • Shane Hasty worked four consecutive days on one flood job
  • Ryan praised for rapid response to heavy rainfall flooding
  • IICRC certification claimed
  • equipment deployed same day or within 48 hours for water mitigation
  • sub-contractor dispute resolved when customer escalated completion concerns

How it compares

  • Rated 4.8 against a 4.79 average across the 811 roof repair businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 85
Review volume 96
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
154
4
1
3
1
2
1
1
8

Questions people ask

How fast can SERVPRO arrive after a water emergency?
Most reviews report same-day or next-day response. One customer noted staff arrived for initial inspection immediately after a leaking pipe, with equipment deployed that day and additional equipment brought within two days.
Does SERVPRO help with insurance claims?
Yes. Reviews mention they take photos for documentation, communicate the process clearly, and work with insurance companies on scope of work. One customer praised their expertise in navigating a difficult insurance situation.
Can SERVPRO handle mold issues?
Mold remediation is listed on their website. One customer reported calling about mold on hardwood floors but was told it was not an emergency.
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Roof RepairRoof ReplacementInspections & Insurance
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Last updated 2026-09-15