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SERVPRO of Houston County

Updated 2026-09-15 · 43,723 reviewed · 998 listed · Scored from 346 Google reviews · How we rank ›

4.9(346) 92 composite score See reviews on Google ✓ Google-verified
Inspections & InsuranceResidential RoofingCommercial RoofingRoof ReplacementMetal RoofingRoof Repair
SERVPRO of Houston County
Location
Kathleen
Services
Inspections & Insurance, Residential Roofing, Commercial Roofing
Reviews
346
Best for
homeowners facing water, fire, or storm damage who need rapid response and clear daily updates.

Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-26.

What reviewers think

Water damage, fire, and storm response is where this team shines. Reviewers name Jamie, Eddie, Mike, David, Javar, Kurt, and others repeatedly for speed, respect toward homes and contents, and plain-spoken explanations of the mitigation and drying process. PM Prentice and Mike Cohen coordinate crews that arrive same-day for emergencies, stay late to finish drying setup, and leave spaces clean with documented next steps.

Staff communicate daily during recovery, show up on time, and treat belongings carefully. The work quality (vapor barriers, demo, equipment placement) comes through in reviews, with crews explaining what "like it never happened" actually means before starting. This consistency across named staff members over months suggests a team that takes pride in turning stressful situations into straightforward recoveries.

Praised for
  • prompt emergency response
  • named technicians consistently praised
  • professional and courteous demeanor
  • thorough cleanup and care of belongings
  • clear communication and daily updates
responsive-communicationpunctualskilled-workmanshipcleans-up-after-jobquality-materials
Best for: homeowners facing water, fire, or storm damage who need rapid response and clear daily updates.

Strengths

  • same-day emergency response for water/fire events
  • named crew consistency (Jamie, Eddie, Mike, David, Javar, Kurt)
  • transparent daily communication during mitigation
  • thorough care of personal belongings

Worth knowing

  • Jamie W, Eddie T, Mike Z, David, Javar, Kurt, Logan, Tyler, Melissa, Abby named frequently for professionalism and speed
  • PM Prentice and Mike Cohen coordinate multi-crew jobs with attention to vapor barriers and equipment placement
  • arrive same-day for water emergencies, stay late to set up drying equipment
  • IICRC certified
  • operating since 2011 (per website claim)

How it compares

  • Rated 4.9 against a 4.81 average across the 684 inspections & insurance businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 92
Review volume 100
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
330
4
3
3
3
2
2
1
8

Questions people ask

How quickly do you respond to water or fire damage emergencies?
Reviewers report same-day response when calling after an insurance report. One crew arrived late at night for a water emergency and stayed until drying equipment was set up.
Can I speak with the same crew or coordinator throughout my recovery?
PM Prentice and Mike Cohen coordinate crews; named technicians like Jamie, Eddie, Mike Z, and others appear across multiple jobs and communicate daily during the mitigation process.

Similar roofing contractor nearby

Advanced Roofing of Central Georgia
90

Advanced Roofing of Central Georgia

5.0(101)✓ Google-verified

Ralph Rodriguez, Hunter, Matt, and the team deliver consistently fast, honest service from the first call through cleanup. Whether handling roof replacements, storm damage, water mitigation, or simple repairs, they communicate daily via photos, show up early, work without pressure, and stay responsive long after the job ends. A reviewer's roof stayed problem-free for seven years and received free repair when an issue did arise; another appreciated being told their roof was fine instead of being pushed into unnecessary work. The crew handles residential replacements, inspections for insurance claims, metal work, chimney repairs, and full restoration after flooding or storms. Technicians like Ralph, Hunter, Billy, Joel, and David Baker are named across reviews for their professionalism. Staff clean up completely, send detailed images of progress, and help owners navigate insurance paperwork. One customer called them out after a storm specifically to verify damage they weren't sure about, and got honest advice instead of a sales pitch.

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Last updated 2026-09-15