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SERVPRO of Decatur

Updated 2026-09-15 · 43,723 reviewed · 998 listed · Scored from 163 Google reviews · How we rank ›

4.9(163) 91 composite score See reviews on Google ✓ Google-verified
Inspections & InsuranceMetal RoofingResidential RoofingRoof Replacement
SERVPRO of Decatur
Location
Downtown Decatur, Decatur
Services
Inspections & Insurance, Metal Roofing, Residential Roofing
Reviews
163
Best for
homeowners dealing with water, fire, or storm damage who need fast emergency response and expert pack-out.

Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-18.

What reviewers think

After water, fire, or storm damage, clients report arriving to urgent action and calm guidance. Named staff like Emily, Maddie, Alfredo, and their crews coordinate pack-outs efficiently over days, keep families informed at each step, and treat belongings and pets with genuine care. Reviewers consistently cite fast response, skilled cleanup, and the feeling that the team treats them like family during crisis.

Long-standing relationships define this operation. An insurance agent has referred hundreds of clients over a decade to Alfredo and SERVPRO. Crews tackle everything from soot removal to full pack-outs for displaced families, with Emily and her team earning specific praise for thoroughness, kindness, and going beyond the job itself.

Praised for
  • responsive and fast arrival
  • professional and respectful staff
  • skilled pack-out and cleanup teams
  • clear communication throughout process
  • compassionate care for clients and belongings
responsive-communicationskilled-workmanshippunctualcleans-up-after-job
Best for: homeowners dealing with water, fire, or storm damage who need fast emergency response and expert pack-out.

Strengths

  • fast response to emergencies
  • named long-term staff relationships
  • full pack-out and contents cleanup
  • experienced with insurance claims

Worth knowing

  • Emily, Maddie, Alfredo, Tina, Anna named repeatedly for pack-out, cleanup, and ongoing relationships
  • long-term client relationships tracked over 10+ years (insurance agent refers hundreds)
  • pack-out crews work for multiple consecutive days on major flood/fire jobs
  • IICRC Certified (stated on their website)
  • services include water damage, fire damage, mold remediation, storm/disaster response

How it compares

  • Rated 4.9 against a 4.81 average across the 684 inspections & insurance businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 91
Review volume 96
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
158
4
1
3
1
2
1
1
2

Questions people ask

How quickly do you respond to emergencies?
Reviewers report SERVPRO arriving very soon after contact and working extended hours to begin pack-out and cleanup the same day.
Do you help with insurance claims?
Yes. A local insurance agent recommends them specifically for water, fire, and smoke damage claims, and reviewers mention their crew coordinated the process smoothly.
Will my belongings and furniture be handled carefully?
Reviewers consistently praise named staff like Emily and Maddie for treating family heirlooms, personal items, and pets with great care and respect during pack-outs.

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Last updated 2026-09-15