Do you handle insurance claims?

Yes. They respond quickly to insurance-claim inspections, take detailed photos, and work directly with claims adjusters. One reviewer had a hail-damaged roof replaced through insurance.

Will you handle small repairs, or just large jobs?

They take on repair work of any size. One builder noted they completed urgent repairs the next day despite assuming the job was too small for them.

Do you send updates during the job?

Yes. Multiple reviews mention photos sent throughout installation, and on-site communication is clear and regular.

Roof Authority

Updated 2026-09-15 · 43,723 reviewed · 998 listed · Scored from 100 Google reviews · How we rank ›

4.9(100) 87 composite score See reviews on Google ✓ Google-verified

Metal RoofingRoof RepairCommercial RoofingInspections & InsuranceRoof ReplacementResidential RoofingGutter Installation & Repair

Location: Roswell
Services: Metal Roofing, Roof Repair, Commercial Roofing
Reviews: 100
Best for: Homeowners and contractors needing metal roofing or storm repairs with accountability from ownership.

Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-19.

What reviewers think

Roof Authority delivers metal roofing and repairs across Atlanta with a reputation for precision work and owner involvement. Russ Douglas and his team respond quickly to callbacks, handle insurance claims efficiently, and leave sites clean. Communication is direct and photos are sent during installation. Reviews span eight years and show consistent results across residential and commercial projects, with high satisfaction on specialty roofs like standing seam metal and synthetic slate.

Praised for

professional craftsmanship
responsive owner and staff
punctual and organized
honest pricing and straightforward quotes
thorough cleanup after jobs

punctualskilled-workmanshipresponsive-communicationcleans-up-after-jobfair-pricingwarranty-honored

Best for: Homeowners and contractors needing metal roofing or storm repairs with accountability from ownership.

Strengths

Owner-involved on major projects
Same-day emergency repairs available
In-house metal fabrication capability
Long track record on high-end residential and commercial builds

Worth knowing

Russ Douglas (owner) personally involved on major installations
Robert handles sales and project coordination
Wilfredo acts as foreman during installation
Jacob Volk and Andrew Hansen handle warranty callbacks
In-house metal fabrication listed on website
GAF Certified Plus and Certified in permanent roofing systems
Warranty issues resolved within 24-48 hours on record

How it compares

Rated 4.9 against a 4.76 average across the 513 metal roofing businesses listed here.
Has more Google reviews than 76% of the businesses in this directory.

How did this business earn its score?

How We Score

Star rating 90

Review volume 87

Review recency 100

Review sentiment 75

Profile completeness 100

Verification 30

Rating breakdown

Questions people ask

Do you handle insurance claims?: Yes. They respond quickly to insurance-claim inspections, take detailed photos, and work directly with claims adjusters. One reviewer had a hail-damaged roof replaced through insurance.
Will you handle small repairs, or just large jobs?: They take on repair work of any size. One builder noted they completed urgent repairs the next day despite assuming the job was too small for them.
Do you send updates during the job?: Yes. Multiple reviews mention photos sent throughout installation, and on-site communication is clear and regular.

Contact

Phone: +1770-400-0998
Website: https://www.roofwithauthority.com/
Address: 10390 Alpharetta St Suite 300, Roswell, GA 30075
Open in Google Maps

Last verified 2026-09-15

Opening hours

Monday: 00:00-24:00
Tuesday: 00:00-24:00
Wednesday: 00:00-24:00
Thursday: 00:00-24:00
Friday: 00:00-24:00
Saturday: 00:00-24:00
Sunday: 00:00-24:00

As listed on Google.

From their website

Services listed

Metal RoofingSpecialty RoofingAsphalt ShinglesCommercial RoofingRoof RepairsStanding Seam MetalSynthetic SlateCedar Roofing

Credentials claimed:GAF Certified Plus contractor, Certified in permanent roofing systems

Operating:serving Atlanta since 2013. Backed by 25+ years of experience

As published by the business on its own website; not independently verified.

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