Can you come out the same day or next day?

Earlier reviews report next-day or same-day visits, but recent reviews show multi-week wait times and missed appointments. Current responsiveness unclear.

What happens if my roof leaks after the work is done?

Recent disputes show the company has blamed customers for not being present during work, charged additional fees for problems discovered later, and was slow or unwilling to return and fix leaks even after multiple customer attempts to reach them.

Do you do cleanup after the job?

A recent roof replacement (December 2024) left nails and roofing materials scattered in yard and gutters for months after completion. Older jobs received praise for cleanup.

R L Hayes Roofing & Repairs

Updated 2026-09-15 · 43,723 reviewed · 998 listed · Scored from 166 Google reviews · How we rank ›

4.7(166) 74 composite score See reviews on Google ✓ Google-verified

Roof ReplacementMetal RoofingCommercial RoofingInspections & InsuranceRoof RepairResidential RoofingGutter Installation & Repair

Location: Augusta
Services: Roof Replacement, Metal Roofing, Commercial Roofing
Reviews: 166
Best for: homeowners with straightforward, non-complex roof work who can verify completion on-site and have contractors show up on day one.

Business data from Google Business Profile, checked 2026-09-15.

What reviewers think

Work quality splits sharply: older reviews praise fast scheduling and solid craftsmanship, but recent jobs (post-hurricane demand) show repeated patterns of no-shows, incomplete repairs, recurring leaks, and unresponsive staff. Rocco and Blake's handling of damage claims and customer follow-up has drawn specific criticism across multiple 2024-2025 disputes involving tarps, roof replacements, and insurance coordination.

Praised for

quick response and scheduling
quality workmanship on successful jobs
reasonable pricing
professional crew attitude

skilled-workmanship

Best for: homeowners with straightforward, non-complex roof work who can verify completion on-site and have contractors show up on day one.

Strengths

same-day or next-day scheduling on some jobs
competitive pricing reported by satisfied customers
experienced with insurance claims
work completed in one day on successful replacements

Worth knowing

Rocco (salesman) cited in multiple complaints for missed insurance follow-up and ghosting after job disputes
Blake (owner) present in recent roof replacement disputes; defensive when confronted with leaks on new work
Dean (technician) mentioned in repair that ignored customer material preferences
Sterling (crew) praised in 2-year-old review
Javier (crew) present during multiple leak troubleshooting attempts on recent roof replacement
Recent roof replacement (March-May 2025) required 7+ site visits, persistent leaks by skylights and dormers, and spray-painted flashing errors
Tarp job (2024) charged $700, failed within 3 weeks
Cleanup still incomplete 3+ months after a December 2024 roof install (nails, materials in gutters, yard)

How it compares

Rated 4.7 against a 4.77 average across the 919 roof replacement businesses listed here.
Has more Google reviews than 86% of the businesses in this directory.

How did this business earn its score?

How We Score

Star rating 80

Review volume 97

Review recency 75

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

143

Questions people ask

Can you come out the same day or next day?: Earlier reviews report next-day or same-day visits, but recent reviews show multi-week wait times and missed appointments. Current responsiveness unclear.
What happens if my roof leaks after the work is done?: Recent disputes show the company has blamed customers for not being present during work, charged additional fees for problems discovered later, and was slow or unwilling to return and fix leaks even after multiple customer attempts to reach them.
Do you do cleanup after the job?: A recent roof replacement (December 2024) left nails and roofing materials scattered in yard and gutters for months after completion. Older jobs received praise for cleanup.

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