How quickly can Platinum Pro respond to roof leaks?

One customer reported a leak repair completed in under 30 minutes. For new roof replacements, the crew typically finishes the job in one day and can move quickly; another customer noted they waited only about two days for a siding and soffit repair after calling.

Will Shane attend my insurance inspection?

Yes. Shane personally meets with insurance adjusters and guides customers through the inspection process, explaining findings and advocating for claim approval.

Do they send photos during the job?

Yes. The crew sends daily photos and videos of work in progress, which several customers found helpful when away from home during replacements.

Platinum Pro Roofing & Construction LLC

Updated 2026-09-15 · 43,723 reviewed · 998 listed · Scored from 71 Google reviews · How we rank ›

4.8(71) 81 composite score See reviews on Google ✓ Google-verified

Inspections & InsuranceGutter Installation & RepairRoof ReplacementCommercial RoofingRoof RepairResidential RoofingMetal Roofing

Location: McDonough
Services: Inspections & Insurance, Gutter Installation & Repair, Roof Replacement
Reviews: 71
Best for: Homeowners and businesses navigating insurance roof claims or needing reliable replacement work.

Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-26.

What reviewers think

Shane Craven and his crew build strong customer relationships by explaining roof work step by step, responding quickly to calls and emails, and staying present through insurance inspections. Reviewers consistently praise the quality of replacements and repairs, the meticulous cleanup (including magnetic sweeps for nails), and the crew's ability to finish jobs faster than promised. Two reviews flagged specific installation gaps in flashing and ice shielding, and one gutter installation leaked.

The business handles both residential and commercial work, and reviewers particularly highlight Shane's partnership through complex insurance claims, his willingness to source matching materials like gutter colors, and his crew's steady pace. Several customers reported calling for minor repairs and returning for full roof replacements, and at least two family members and a church were served across different jobs.

Praised for

responsive communication and updates
skilled workmanship and attention to detail
honest expertise and careful diagnosis
thorough cleanup and site care
insurance claim navigation and support

punctualskilled-workmanshipresponsive-communicationcleans-up-after-jobfair-pricinginsurance-claim-helpquality-materials

Best for: Homeowners and businesses navigating insurance roof claims or needing reliable replacement work.

Strengths

Owner Shane Craven personally manages client relationships and insurance inspections
Meticulous cleanup including magnetic nail sweeps
Fast job completion and daily photo/video updates for remote clients
Transparent insurance claims guidance

Worth knowing

Shane Craven is the owner and primary client contact; works closely with insurance adjusters
Crew sends daily photos and videos to clients who are away during jobs
Job site magnetic sweeps for debris removal reported in detail by multiple customers
Full roof replacement typically completed in one day; minor repairs within two days
Gutter color matching is a personalized detail; skylights and gutter guards installed alongside roofing
Miguel and other crew members named in positive reviews

How it compares

Rated 4.8 against a 4.81 average across the 684 inspections & insurance businesses listed here.
Has more Google reviews than 68% of the businesses in this directory.

How did this business earn its score?

How We Score

Star rating 84

Review volume 81

Review recency 100

Review sentiment 70

Profile completeness 75

Verification 30

Rating breakdown

Questions people ask

How quickly can Platinum Pro respond to roof leaks?: One customer reported a leak repair completed in under 30 minutes. For new roof replacements, the crew typically finishes the job in one day and can move quickly; another customer noted they waited only about two days for a siding and soffit repair after calling.
Will Shane attend my insurance inspection?: Yes. Shane personally meets with insurance adjusters and guides customers through the inspection process, explaining findings and advocating for claim approval.
Do they send photos during the job?: Yes. The crew sends daily photos and videos of work in progress, which several customers found helpful when away from home during replacements.

Contact

Website: http://www.platinumproroofing.com/
Address: 2552 Hwy 81, McDonough, GA 30252
Open in Google Maps

Last verified 2026-09-15

Opening hours

Monday: 08:00-18:00
Tuesday: 08:00-18:00
Wednesday: 08:00-18:00
Thursday: 08:00-18:00
Friday: 08:00-18:00
Saturday: 09:00-19:00
Sunday: Closed

As listed on Google.

From their website

Services listed

residential roofingcommercial roofinginsurance restorationguttersmold remediationHVAC installation

Operating:Since 2010

As published by the business on its own website; not independently verified.

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Tiger Roofing

5.0(95)✓ Google-verified

Erik and his Tiger Roofing team respond quickly, often within hours or a single day, and charge fair prices that many reviewers describe as half of competitor quotes. The owner personally oversees jobs, explains options thoroughly, and handles insurance paperwork; his crew (Diana, Will, and others) finish to a high standard and clean up after themselves. Video updates during work and same-day inspections build trust with both homeowners and realtors. The business has earned loyalty from a general contractor, a charity helping low-income families, and property managers who return for repeat jobs. Financing is available, and the team shows flexibility on pricing for customers under genuine financial strain.

Inspections & InsuranceRoof ReplacementGutter Installation & Repair

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