Reviewers consistently report responsive, professional service from initial estimate through job completion. Staff members Lee Martin, David, and Chris listen carefully to customers, answer calls promptly, and show up when promised. Crews work fast, respect property (including pools and landscaping), clean thoroughly, and address problems same-day if they arise post-job. Pricing is described as fair and competitive; one customer paid during a family emergency while out of town. The business has earned trust from repeat clients, a realtor bringing buyers, and first-time homeowners.\n\nJobs covered include roof replacement with shingle selection, gutter renovation, fascia repair, metal roof installation, and emergency tarping. A drone survey caught roof damage a home inspection missed. Staff walk customers through options, keep everyone informed of scope changes, and honor quotes without surprise fees. Notable crew members include Junior (foreman), Chris, and Randy; office staff like Jennifer and Cailey provide follow-up calls.
Staff know metal roofing inside out and move fast to get orders right. Pricing beats competitors significantly, and customers mention staff by name because they actually remember faces and needs on repeat visits.
Alan Frank Roofing delivers fast, honest work backed by long-term client relationships in the Macon area. A real estate investor praised their understanding of insurance claims and past repair issues, while a commercial client with 20 Chili's locations has used them exclusively for over a decade.
Strong work and friendly consultants earn consistent five-star praise, with multiple mentions of staff like Cornelius, Morgan, and Damien. However, warranty follow-up and appointment reliability are weak spots; customers report unreachable phone numbers after leaks recur and missed service calls with no callback.
Last updated 2026-08-26