Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-18.
Austin's Roofing stands out for owner Brandon's direct involvement, clear communication, and fast turnaround on jobs. Crew members arrive punctually, walk customers through problems, and follow up after completion. One serious complaint documented a roof leak that recurred months after repair, with the initial fix using only tar instead of proper flashing, and the owner refusing to return for a second visit.
The business handles residential and commercial roofing across repair, replacement, and gutter work in the Atlanta area. Their website lists flat roofing, shingles, EPDM, and white membrane options, with published rates starting around $9 per square foot for restoration and $20 per square foot for replacement.
Reviewers struggle to buy from this metal roofing supplier. A month to complete a purchase, three-hour unloads, and staff unwilling to help on site appear routine. While the product itself may be solid, the business handles transactions and operations so poorly that customers often leave empty-handed and frustrated.
When a project lands with Thomas and Sons, homeowners report consistent follow-through from first call to final walkthrough. Camden, Zachary, and Roger handle estimates promptly, explain options in plain language, and keep contact steady by phone, text, and email throughout installation. The crew arrives on schedule, works efficiently through multi-day jobs, and removes debris meticulously each day. Reviewers highlight fast response to storm damage, direct insurance adjuster meetings, and skilled repairs on complex issues like chimney flashing and hail damage. Even small problems get corrected same-day without friction.
Last updated 2026-09-15